So here I am again...but this time with more questions than answers. After having a disappointing week with products I have purchased, I decided I had had enough.
We purchased a carafe-less coffee maker and after much love and use, it had a debilitating accident. So, being quite satisfied with it, we bought another coffee maker from the same company. We purchased it in December...after about 2 weeks, we realized, that water was pooling under the maker. Mysterious!!
Then...nothing for about 2 months. No leaks.
That didn't last. At least once a week, water would pool up on the counter. And we couldn't figure out what was going on...fast forward to last week. Yeah..........
Let's just say that the coffee maker company got an email from me stating we would not be buying their products anymore. Not even 24 hours later, we got an email stating they will gladly replace our maker for no charge...don't want to lose a customer I guess.
Now the point...I have contacted other companies before when I have been dissatisfied with a product and have had nothing but great responses with very helpful people willing to make it right. And yes, I have contacted companies when I have been happy with something. *I have found they are less likely to contact someone unless there is a complaint*
I believe that companies should make right what is wrong. It's how you keep a loyal customer base.
So...when our brand new garden hose failed, I went online to look up the company that made it. I can find plenty of companies that USE the product, plenty of places to BUY the product but can't find an actual website.
According to the product label, the hose is guaranteed for a year...2 weeks it's broken and I can't even get a hold of the damn company. Frustrating.
So, with that being said, it brings to mind something that one of my friends told me. I was telling her about the coffee maker and how I emailed the company. She then told me that I should tag the companies here on my blog and any time I have an issue or a good experience with a product, I should tag the company in here. I told her that was a great idea...except I don't know how to do that!
*this is where anyone who is more techy than I can comment and tell me how to do just that*
Am I the only person who will raise a stink if something doesn't work right? Am I the only person who has no idea how to make a company aware that I am blogging about their crappy stuff? Or complimenting them on a job well done?
Am I talking to myself?
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